Privacy Policy

Effective date: [enter date]

This Privacy Policy explains how the online store “Rybachka Sonya” (“we”) collects, uses and protects your personal data. Data controller: [COMPANY NAME], [address], contact for data matters: [E-MAIL].

1. What data we collect

• Order data: name, phone number, delivery address or chosen pickup store, order contents, payment and delivery method.
• Technical data: IP address, browser and device type, language, pages visited — for site operation and security.
• Cookies and similar technologies (see section 4).

We do not collect unnecessary data and do not require registration to buy.

2. Why and on what legal basis

• Order fulfilment (contacting, preparing, delivering) — basis: performance of a contract.
• Order-related communication (confirmation, clarification) — performance of a contract.
• Accounting and tax — compliance with legal obligations.
• Marketing and advertising (e.g. social-media remarketing) — only with your consent.
• Analytics and site improvement — our legitimate interest or your consent.

3. Who we share data with

We do not sell your data. We share it only with parties needed to run the store:

• Delivery companies (Nova Poshta, Econt, Speedy, Glovo, etc.) — name, phone, delivery address.
• Payment providers — if you pay online.
• Telegram — to notify us of a new order (contents and contact).
• Meta (Facebook/Instagram), Google — de-identified data for advertising and analytics, if you consented.
• Hosting and IT contractors — for the technical operation of the site.
• Public authorities — only when required by law.

4. Cookies

We use necessary cookies (cart, language, market) and, with consent, analytics and marketing cookies (e.g. Meta Pixel). You can delete cookies at any time or block them in your browser settings; some site features may then work in a limited way.

5. How long we keep data

We keep order data for as long as needed to fulfil the order and to meet accounting and tax requirements. Marketing data is kept until you withdraw consent.

6. Your rights

You have the right to: access your data; correct it; erase it (“right to be forgotten”); restrict or object to processing; data portability; withdraw consent at any time. To exercise your rights, write to us: [E-MAIL].

You may also lodge a complaint with the supervisory authority: in Bulgaria — the Commission for Personal Data Protection (CPDP); in Ukraine — the Ukrainian Parliament Commissioner for Human Rights.

7. Security

The site runs over a secure connection (HTTPS). We apply technical and organisational measures to protect your data from loss and unauthorised access.

8. Children

The store is not intended for persons under 18, and we do not knowingly collect their data. Certain products (alcohol) are available to adults only.

9. Changes

We may update this Policy. The current version is always available on this page with its date.

10. Contact

Privacy questions: [E-MAIL], [phone], [address].